The Coating House team is the most customer focused organization I’ve worked with in my 20 years of supply chain experience. Our immediate need of a low prevailing torque fastener, with an integral locking feature, led us to the Henkel Dri-Loc product and ultimately the TCH team. From my first conversations with Kim and Harley, I could tell they were eager to take on this project and help us resolve our current line-down situation. They delivered sample fasteners within a week and supported our team throughout validation testing on our product. The TCH team eagerly participated in our new supplier assessment / approval process, going well beyond our expectations, and successfully meeting all DOD mandated requirements. Most small companies, without previous DOD supplier experience, would have probably no-bid this project, but Kim and her team’s perseverance and willingness to adapt to new requirements (i.e., NIST cybersecurity compliance) has set up TCH for potential future orders from Raytheon and other DOD contractors. They are small but a powerful organization, technically competent, extremely responsive, and when you call, you most likely get to talk to the president! What else could you want in a supplier? Thank you TCH team, your efforts are recognized and appreciated by the Raytheon supply chain team!